Very responsive to my calls and emails; quick response to my questions and concerns. Also, everything was very professional.
They explain nicely about all the options available, pricing, time-line to complete, etc. The team is technically strong and they know what they are doing. They are very accommodating as well for customer needs.
Explains the process details. Provides good data for evaluation. Works with the customer. Good people skills.
Communication especially from the sales team. Their knowledge sealed the deal for me!
The proposal is very simple. Sales pressure is very low. I felt like Newport Solar cared about the value to the customer. It was a very pleasant, normal experience.
Each individual fulfills his role well and all communicate effectively. This is a very professional organization with a sound product and installation team.
Seamless end to end installation. All permits and incentives handled.
I appreciated that you kept me informed throughout the entire process. The numbers were clear, as was the schedule and your team is top notch. Excellent service.
Pervasive professionalism from every representative of the company at every increment of the process.
Explained what you were going to do and when you planned to do it. Then did it. And when there were delays and/or changes explained what they were and why. A thoroughly professional job.
I was impressed by the authenticity and friendliness of both your sales/info team and the guys who came and did the install. Just felt like I was dealing with my neighbors. The install job was also no muss no fuss.
I used to be a contractor, and am a homeowner, and I can tell you with absolute conviction that I have never worked with a company that takes as good care of its customers as Newport Solar has with us from day one.
Patient, thorough explanation of how an installation would work and what it would cost; price their product competitively; all employees are friendly and courteous; I particularly liked how the electrician in charge of the conduit installation worked to find a route through existing walls, though the solution wasn’t immediately evident
I used to be a contractor, and am a homeowner, and I can tell you with absolute conviction that I have never worked with a company that takes as good care of it’s customers as Newport Solar has with us from day one.
Every member of your staff was professional, informative and most agreeable to work with.
They give you a feeling of confidence in their abilities. They do their best to satisfy you. Everybody is very friendly. Their work is neat and quick.
The electricians were truly professional in their work and their explanation of the system’s working. Installers were very courteous, conscientious and neat.